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FAQ
  • Reservations

    Reservations are subject to availability. A major credit card (Visa or Master Card) is required to hold a reservation. 100% of the balance is due upon reservation.

  • Booking With Us

    You will receive instant confirmation when booking online (not currently available). We will endeavor to respond to all email enquiries within 24 hours of receiving them. Please email bookings@redsuncamels.com.au

  • Booking Confirmation

    Once we have received your booking request, we will confirm the availability of your seats but your booking is not fully confirmed until we have received full payment and you have received a confirmation number from us. We accept no liability if you have given us incorrect contact details and we are then unable to contact you to request payment and confirm your booking which ultimately leads to your requested seats becoming unavailable.

  • Weight Guideline – 90kg (198lbs/14st)

    Whilst touring with Red Sun Camels, two passengers travel per camel and an individual’s weight must not exceed 90kg. In addition, Red Sun Camels operate a combined weight limit of 165kg per couple. Any couples exceeding the combined weight limit of 165kg will each be required to ride on their own camel and as such will be charged for two seats. Please contact our office, if any individual’s weight exceeds 95kg and we will do our best to accommodate you on the tour. Please note this is not always possible during peak periods. Suitability to ride on the day is ultimately the cameleer’s decision. The cameleer’s discretion must be respected at all times in the interest of the welfare of our camels and the comfort and safety of our guests.

  • Rates and Conditions

    All rates quoted are per person and are inclusive of GST. Child rates are for children aged 5 - 15 years, and not exceeding 60kg. Children 4 years of age and under can sit on their parent’s lap, and are charged at the lap sitter rate of $10.

  • Cancellations, Refunds and Rescheduling

    Full refund if reservation is cancelled 6 hours or more to scheduled tour. For morning tours, cancellations must be received no later than 6pm the day before. 100% cancellation fee will be applied if cancelled within 6 hours of scheduled tour, or later than 6pm for morning tours. Extenuating circumstances requiring tour refunds will be assessed on a case by case basis. Amendments made to bookings with more than 6 hours’ notice are free of charge. No shows are charged 100% of their reservation amount. Red Sun Camels reserve the right to cancel or amend tours for reasons such as: severe weather, beach conditions and animal well-being.

  • Arrival

    If a participant arrives 10 minutes after the scheduled start time, they will be counted as a “no show”. Please know that your scheduled time is for the mandatory check-in and not for the ride itself. Red Sun Camels are located on the northern side of the rocks, Cable Beach. On the day of your ride simply check-in at our vehicle parked behind the rocks, at the time of your reservation. We will need your confirmation number for the check-in. If you are booked with a voucher or ticket through a resort/booking agent please bring this with you.

  • Tour Participation

    For safety reasons, Red Sun Camels will refuse to carry guests who are under the influence of drugs or alcohol. Refunds will not be given in these circumstances. Guests are not permitted to carry large, heavy bags whilst riding and are requested to remove any loose items from their pockets which may potentially fall out during the ride. We can, upon request, store bags and other items whilst guests are on tour, in our vehicle. Red Sun Camels will take all reasonable care to protect the property of guests. A person shall not be permitted on any tours and / or interaction with the camels for any of the following reasons: 1. A person who is unable to comprehend, or disregards safety instructions. 2. A person under the influence of drugs or alcohol or otherwise similarly impaired. The determination as to the fitness of a person to participate in a tour will be made solely at the discretion of Red Sun Camel management, without recourse. Safety and client welfare are of paramount importance to our company. All staff and camels are trained to the highest standards. Red Sun Camels is covered by public liability insurance. We kindly ask that you refrain from taking photos during our safety talk and loading passengers onto the camels.

  • Smoking

    Guests are not permitted to smoke whilst we are conducting our safety demonstration talk and whilst riding our camels.

  • Guests with Disabilities and Medical Conditions

    Guests with medication should inform staff upon checking in for the tour, and bring with them any necessary medication (such as inhalers, adrenalin, insulin etc). Guests with disabilities will be accommodated where possible. The decision to allow disabled guests to ride is solely at the discretion of the cameleer. Please advise us at time of booking of any disabilities.


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